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Payments and Deposits

 

A 50% non refundable deposit is to be paid at the time of booking, prior to the reservation being confirmed, to secure dates and ensure availability. Bank details are provided on the invoice.

 

Payment of the total course cost is due 30 days before the first day of the booked activity. Final payment date will be indicated on your invoice. Non payment could result in cancellation of your course.

 

If a booking is made within 30 days of the first day of the activity, then full payment is due at the time of booking. Bank details are provided on the invoice.

 

Cancellation by WillBOutside

 

In the unlikely event WillBOutside has to cancel a course, WillBOutside will notify the client of the cancellation as soon as possible. Cancellation could be due to dangerous and / or unsuitable conditions for the course activity.

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Upon cancellation the client will be offered the option to reschedule the course / booking or receive a full refund.

 

WillBOutside will not be liable for any extra costs incurred such as travel or accommodation related expenses.

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Cancellation by Client

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WillBOutside will only accept cancellations submitted by email to Info.willboutside@gmail.com  WillBOutside will confirm any cancellation by email once it has been received.

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The 50% Deposit, or 100% course fee in the event of bookings within 30 days of the first day of the course activity, is non- refundable if a cancellation is made by the client.

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Insurance and Loss

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WillBOutside holds full Public Liability Insurance. We advise any client to take out their own Personal Accident / Cancellation Insurance for added security.

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WillBOutside will accept no liability of loss or damage to personal property.

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 Customer Cancellation Insurance

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WillBOutside holds Professional Indemnity Insurance but would always recommend that you purchase your own Personal Accident Insurance (including Cancellation Insurance) for all courses . It is a small cost to give peace of mind and to protect against any monetary loss, should you have to cancel your place on a course for reasons beyond your control.

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Health and Safety

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All participants should recognise that climbing and mountaineering are activities with a danger of personal injury or death. Participants in these activities should be aware of, and accept these risks, and be responsible for their own involvement.

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As part of our booking process, we require clients to acknowledge their awareness and acceptance of these risks, and their responsibility for their own actions and involvement. 

We will teach clients how to manage risks, but can never completely remove them.

 

For all activities we provide a form that will need to be completed by any client, covering medical, risk and liability factors associated with their booking. Clients are responsible for the full disclosure of any medical conditions or disabilities that our Instructors need to be aware of for personal and group safety management purposes during booked activities.

 

We reserve the right to cancel bookings at any time if a client engages in unacceptable behaviour towards instructors or fellow participants. This includes, but is not limited to, verbal abuse, physical threats, harassment, or any actions that compromise safety or well-being. In this instance, we reserve  the right to refuse service and cancel bookings without refund. We are committed to maintaining a safe and respectful environment for all participants and appreciate client cooperation in upholding these standards.

 

Clients are responsible for the safekeeping of all equipment issued for use during booked activities. With the exception of fair wear and tear, WillBOutside the company reserves the right to charge for equipment that has been lost, damaged or misused.

 

Photographs 

 

From time to time, WillBOutside may wish to take photographs during booked activities and use them for promotional purposes in printed literature or online.  Our booking form includes a photographic consent statement, to allow you to confirm or decline consent to this.

 

Safeguarding

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We are committed to the health, safety and well-being of all participants, including children and vulnerable adults . We will take reasonable steps to ensure that our instructors are competent, confident and safe to work with children and vulnerable adults. We require you to state at the time of booking, if your booking includes children or vulnerable adults, and we also require a parent, legal guardian or other responsible adult to attend the booked activity, this may incur an additional cost.

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Notes

Please note that within these terms and conditions, the term 'course' refers to any booked activity offered and /or delivered by WillBOutside, including but not limited to couching, guiding, instructing and taster sessions.